This website is owned by Memories By Mel.
2 Oakwell Avenue, Pontefract, WF8 4LP
Our website and all of our products & designs are protected by author rights and copyright. No part of this website or any of its contents or designs may be reproduced, in part or in whole, without the prior written consent of Memories By Mel
By placing an order on this website you have agreed to abide by our Terms & Conditions as laid out below.
Our Refund Policy
As our prints are personalised and made-to-order they are exempt from return and are non-refundable. Please ensure all personalised details are correct when placing your order as mistakes can not be rectified after the order has been produced.
If you have made a mistake with your order and it has already been printed/dispatched then there will be a miniumum charge for sending a replacement. The price for a reprint will be based on the product ordered and delivery method chosen. If however we have made a mistake with any of the personalisation on your order please contact us and we will arrange to send a replacement at no extra cost to yourself.
If you have ordered a name print and the item is damaged on receipt then a replacement order will be sent. If your order has arrived damaged contact us by email quoting your order reference number and attaching some photographs of the damage. We will then look into this for you and arrange for a replacement order to be dispatched where applicable. Important – any damaged orders must be reported within 5 working days of receiving the item for a replacement to be sent.
Occasionally orders can go missing – please contact us with your order reference if you have not received your order within 5 working days of your confirmation of dispatch.
Important – any complaints or damage to your order must be reported within 2 working days of receiving the order.
Please note that we cannot be responsible for:
- Any errors in spelling, punctuation, grammar or dates made by the customer
- Poor quality, badly lit or low-resolution images supplied by the customer
- Errors options such as choice of finish, quantity or product type made by the customer
Please preview your designs carefully and correct any mistakes prior to placing your order.
If you want to cancel your order once our designer has completed the setting of your order and has supplied the preview then we cannot offer a full refund. We will offer a refund minus a £10 fee for the work already completed on your order.
All prices on our website are shown in British Pounds (GBP). VAT is included in the price. Prices do not include delivery which is calculated at the checkout based on delivery location. Memories By Mel reserve the right to amend product prices and discount offers at any time.
Although we try to ensure that all product descriptions, details and prices on our website are accurate occasionally an error may occur. If we notice an error in the price of any product you have ordered we will inform you of this as soon as possible and give you the option of confirming your order at the correct price or cancelling the order for a full refund.